SStorewatcher

Help & Guide/Incidents & communications

Alert history

Open in app

Proof of every email, SMS, Slack, and other alert we attempted for this account.

Settings — email, Slack, and severity floors.
Settings — email, Slack, and severity floors.
  1. 1Open Alert history in the sidebar (or Settings → View sent alerts).
  2. 2Filter by channel or status if you are looking for a specific send.
  3. 3Click a row to see who it went to, the subject, and the full message body.
  4. 4Platform staff: open Platform Admin → the customer → Alert history for the same ledger.

This list is the in-product record of outbound alerts. It is read-only: nobody can edit or delete a row, including support. Email and SMS rows store the subject, the text that was sent, and every recipient. Multiple email channels on one event appear as a single row (To plus Cc). Slack, webhook, and PagerDuty rows store the message without leaking webhook secrets.

Older rows from before this ledger may show channel and status only. Status-page subscriber emails, channel tests, and SEO report emails are included when they go through the same send path.

Related

  • Configure alertsEmail, Slack, SMS, WhatsApp, webhook, PagerDuty, plus a severity floor.
  • Respond to an incidentFrom alert to ack, diagnosis, optional RCA draft, and resolve.
  • SettingsAlerts, origin health, checkout, planned work, team, and advanced detectors.

Still stuck? Open a support ticket.