Help & Guide/Incidents & communications

Incidents

Lifecycle for confirmed outages: open, acknowledge, resolve, notes.

Incident — acknowledge, diagnose, then resolve.

Incidents are not in the main sidebar; open /incidents or follow a link from Insights. Filter Open / Acknowledged / Resolved. Each incident shows the monitor, recent failing checks, a timeline, and notes.

Acknowledge means someone is on it. Resolve closes it. Neither is done by the AI compiler — only people (or your own API calls).

Respond to an incidentFrom alert to ack, diagnosis, optional RCA draft, and resolve.
Generate an RCA draftHuman-gated write-up from check evidence. Never auto-acks or resolves.
Configure alertsEmail, Slack, SMS, WhatsApp, webhook, PagerDuty, plus a severity floor.

Still stuck? Open a support ticket.

Incidents

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