Help & Guide/Account, plans & support
Open a support ticket
Open in appEscalate after you have tried the matching guide article.
- 1Search this guide for the section you are in.
- 2If it is a module page, confirm Extension Health has a last sync.
- 3New ticket: subject, priority (LOW–URGENT), what you expected vs what happened.
- 4Watch the ticket for replies; close it when resolved.
Billing and seat-limit issues belong on Billing/Team first. Product defects and “sync never arrives” belong on a ticket with the platform and extension version.
Related
- Support ticketsOpen a ticket when the guide does not unblock you.
- Extension HealthLast sync, extension version, and whether push is alive.
Still stuck? Open a support ticket.