Help & Guide/Incidents & communications
Insights
Open in appTyped findings from detectors you already run — not a second alerting product.
Free: monitor-down only. Starter adds PageSpeed, platform health, and Core Web Vitals. Pro and Enterprise add checkout failures and baseline deviation.
Insights are structured cards (monitor down, PageSpeed regression, CWV, checkout step fail, platform health, baseline deviation). Each has a rationale, a suggested action, and Ack / Mute.
Open status page sends you to the public status page that lists this monitor, or to Status Pages if you have not published one yet. Re-run checkout queues the Playwright flow and opens that transaction. Muting a card does not delete the underlying monitor.
In Settings you can disable kinds your plan allows. Escalation will not page on-call for a kind that is muted or not on the plan.
Related
- Insight kindsTurn catalog types on or off for this organization.
- Respond to an incidentFrom alert to ack, diagnosis, optional RCA draft, and resolve.
- Anomaly thresholdsHow far from this store’s baseline before a detector fires.
Still stuck? Open a support ticket.