Help & Guide/Account, plans & support
Self-check thresholds
Open in appWarn and down lines for CPU, RAM, disk, DB, render, and load (× cores).
Settings → Origin health. Recommended lines are warn 85% / crit 97% (advisory) and load 8× / 16× (16× is the down line). Customize opens CPU, RAM, disk, database, render, and load fields. Keep warn below crit or the warn tier never fires. Store Health, Home, and Uptime colour gauges from these lines.
Load is the 1-minute load average compared with core count. Worker exhaustion often shows here before per-request timings climb. A visitor page-load ping does not clear a CPU/RAM/disk/load advisory. Only a later healthy self-check on the ~5 min sync does.
Related
- Store HealthCPU, RAM, disk, DB, and render time from the store self-check.
- How origin health works by platformWhat CPU, RAM, disk, and load mean — and which stores can send them.
- Anomaly thresholdsHow far from this store’s baseline before a detector fires.
- Synthetic browser checksOptional real-browser load of the storefront, off until you turn it on.
Still stuck? Open a support ticket.